Municipal Trash and Snow Removal Software System for the Washington DC Department of Public Works

Problem

The Washington DC Public Works Department was facing several challenges. The department was under scrutiny for customer service and the timely pickup and removal of the city’s garbage. In addition daily garbage collection, the city’s snow removal policies and procedures were in question. The department had budget overruns and public complaints. The Public Works department needed an application that would allow the city to better manage the daily routes to ensure that all customers received proper service. The nation's capital also needed the ability to schedule other department related activities such as street sweeping and snow removal. They also needed an application to assist with managing personnel, vehicles, and overtime costs.

Trash and Snow Removal Software for Washington DCSolution

FMS had experience with municipal services through an earlier engagement with the City of Indianapolis helping them improve their management to compete effectively during a privatization effort. FMS created a solution for the DC government by working with their staff and the management consultants they hired.

A wide range of manual processes were replaced by our automated software solution. We helped the client chose a Microsoft-oriented technology for database and development to maximize industry-standard expertise and support. To store the data, Microsoft SQL Server was chosen. Using an iterative release approach, we provided the client with high-priority features quickly, while enhancing the application over time as their needs evolved.

Key Features

  • A friendly user interface to make system's use and training easy
  • Daily route, employee, and vehicle management
  • Overtime approval and review process
  • Integrated scheduling process
  • Time and attendance management
  • Robust reports to display employee, route, vehicle, and costing information