FMS President Luke Chung has shared his technical and business experience with a wide range of national media outlets.
FMS President Luke Chung participated in a live studio interview with Greta Van Susteren on her evening show, On the Record. Discussing the tragic San Bernardino, CA terrorist incident, Greta questioned how the State Department could have allowed the terrorists to enter the country. Luke confirmed how Google and Twitter searches can be used to screen immigrants, along with the challenges of tracking people intent on hiding their identities and activities with multiple aliases.
FMS has experience with law enforcement and counter-terrorism through our Sentinel Visualizer data visualization program that helps analysts find hidden relationships among people, places, and events.
FMS President Luke Chung was invited for a live interview with Neil Cavuto on his FOX Business News show Coast-to-Coast. The primary issue was NFL quarterback Tom Brady’s destruction of his cellphone surrounding the Inflate-gate controversy and his recent suspension.
Prior to his hearing before the NFL, Brady physically destroyed his cellphone and was able to avoid disclosing his text messages which were suspected to contain incriminating information. The question was whether that really destroyed his text messages.
The answer is not quite so simple. For more information on the technical differences between text messages and emails, read Luke's blog post on his experience.
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How did the IRS not have backups and lose Lois Lerner's emails and other files? Who came up with their backup and disaster recovery plan? Wrong policies, incorrect execution? Incompetence or intentional?
A 3.5 minute live interview with Sean Hannity in New York with Luke at their Washington, DC studio.
A more in-depth 14 minute discussion with David Kennedy on the radio show. Luke starts about 2:30 after the introduction.
FMS President Luke Chung visited the Healthcare.gov web site the first day it launched to get a price quote for his family based on the Affordable Care Act (Obamacare). He quickly discovered the website was poorly designed, poorly developed and seemingly untested.
He wrote a blog Healthcare.gov is a Technological Disaster about his experience which became a rare, non-partisan technical assessment of the website. It garnered social media attention from many news organizations, which led to an article in the New York Times, followed by national news coverage on CBS, CNN and Fox News! He was even asked to educate the House Energy and Commerce Committee on how the project could have gone so sideways. Then provided a formal testimony to the House Homeland Security Committee.
For clips of all the media coverage, visit Media Coverage for Changing the National Discourse on Healthcare.gov
Here are some of the clips:
After being quoted in the New York Times, the CBS News crew visited our office that afternoon. Luke was included in the next morning's national broadcast of CBS News. Read the text or watch the video in Obamacare website looks “like nobody tested it,” programmer says
“It wasn’t designed well, it wasn’t implemented well, and it looks like nobody tested it,” said Luke Chung, an online database programmer.
Chung supports the new health care law but said it was not the demand that is crashing the site. He thinks the entire website needs a complete overhaul.
“It’s not even close. It’s not even ready for beta testing for my book. I would be ashamed and embarrassed if my organization delivered something like that,” he said.
The following day October 11th, Luke was invited on Fox News: ObamaCare website neither fast or easy?
Peter Doocy stepped through the site and struggled to even get a user name. Then Luke made a few comments.
“It’s written as if it were created by people who had never created a database web application before…This can be fixed in a very short period of time, and it wouldn’t necessarily be that expensive”
Luke spoke on Sean Hannity's radio show and was then invited to join him on his TV show recorded in New York City on October 24, 2013. Watch this lively 4 minute interview:
"It's just an awful website...As I was using it, the system kept crashing on me. And as soon as it started crashing, I was like 'Oh, my God, this system is not ready for prime time.' The types of crashes I was experiencing had nothing to do with too many users. It was just bad...They had developers who I sensed had never been paid to create software before. It was really amateurish. It looks like it was their first job...The programming was really bad; it looks like it wasn't tested, and even if they had programmed it properly and tested it, the design was wrong. So it really didn't matter whether they did it right...They haven't thought through the buying process...$200 million at $200 an hour is a million man hours, 500 man years. How did they have time to use 500 man-years? Or triple that, 1500 man years..This is just filling out a paper form and getting a subsidy...It shouldn't be that complicated."
Appearing with David Kennedy, Luke Chung discusses how the Healthcare.gov web site should have cost less and been designed with security up front.
"This does not need to be a Silicon Valley space project...None of these contractors are ever held accountable for delivering such crap"
On October 24th, a relatively lengthy eight minute interview where Luke evaluates the existing system and points out the problems with federal contractors. Chris Jansing does a nice job challenging some of his conclusions: "It’s just an awful web site"
An article by Paul Bremmer commenting on my interview including a complete transcript of the conversation:
Software Expert Slams Healthcare.Gov On MSNBC: 'This Really Shouldn't Be That Difficult'
On November 30th, over Thanksgiving vacation in Sarasota, Florida, Luke had a one-on-one live interview with Clayton Morris for four minutes discussing how large government contractors profit from delivering systems that don’t work: "If we follow the money, we’ll see the stink in the system…Too Big to Fire"
Luke appeared on a panel with three others for a live interview discussing the relaunched Healthcare.gov web site.
He tried to explain how software works to better understand the expected 1% error rate since software either works or doesn't. Do they expect 1% of the people to crash for unknown reasons or do they know certain situations will always crash and only expect 1% of the people to do that? Frankly, we don't understand how anyone develops software with expected failure rates like this.
Noah Rothman comments about his appearance in this article: Tamron Hall Interrogates Tech Expert After He Criticized Supposed 'Improvements' to ACA Site
October 11, 2013: Luke Chung comes on to talk about the root cause of Obamacare's website hick-ups… (7 minutes)
October 11, 2013: Here’s Luke's interview with Dave Ross of Ross Fire on KIRO Radio, a CBS Radio station in Seattle:
Database expert Luke Chung has suddenly become an expert on the failings of the Obamacare computer system, all because it kept crashing as he tried to get a quote. Dave Ross and Luke go in depth on what Luke found after he dug into it (stunning ineptitude) and how he could fix it easily for a fraction of the cost. Whether you're a geek or not, you'll enjoy this fascinating conversation.
This is Luke's most in depth interview on the HealthCare.gov website. It includes his experience meeting with the House Energy and Commerce Committee staffers on Thursday, ways to improve the system, and how the Affordable Care Act can help FMS and other small businesses.
FMS President Luke Chung was invited by the governor's office to participate in his proclamation of 2012 as the Year of the Entrepreneur. Luke stood behind Governor Bob McDonnell and Lieutenant Governor Bill Bolling during the press conference and participated in a day-long event supporting entrepreneurship, small businesses, and job creation.
Commerce Secretary James Cheng led the events. Participants were able to hear from successful Virginia business founders and learn from each other through a luncheon and Entrepreneurial Town Hall. Examples of agricultural, technology, manufacturing, and craft businesses showed the diversity of Virginia firms offering products and services for in-state, national and international customers. It was also interesting to trace the roots of the founding of Virginia in 1607 as a high-risk entrepreneurial enterprise that eventually led to success after many failures.
Here's a news video from the local NBC station.
All parties recognized the value and responsibility of seasoned entrepreneurs helping newer entrepreneurs, and how fundamental this was to the success of our state and nation. Activities will occur around the commonwealth over the year where government representatives and entrepreneurs share their ideas, experiences, and resources. Already recognized as one of the most business friendly states in the country with one of the lowest unemployment rates, Virginia continues to foster business success in a bipartisan manner. Noteworthy was the inclusion of Education Secretary Laura Fornash in the activities stressing the importance of public education as part of a healthy business climate. This includes having great K-12 education and the many higher education institutions across Virginia. Those institutions attract bright students from outside Virginia, create entrepreneurial opportunities around them, and give us the ability to keep them in Virginia for life. FMS and Luke Chung are honored to be a part of this initiative.
Visit our Technical Videos page for interviews and presentations from conferences and other technical events.
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