At FMS, we firmly believe in your right to privacy. This document describes
Information We Gather from our Web Visitors
When you visit our web site, our server records your IP address and
information about your browser version. This is the default behavior of web
server software, and we use this data to fine-tune our site to make it
easier to navigate and more helpful to our customers. Our server does not
automatically record your email address, name, or any other information
about you as a visitor.
When you sign up for My FMS, we ask for your contact information. The minimum
required information is:
- Your first and last name
- Your email address
If you request a catalog to be mailed to you, we need your mailing address.
You may also provide your phone numbers. Also, when you sign up, we store a
cookie on your computer. This cookie allows our server to identify you when
you return. This makes it easier and quicker to access all content on our
web site. The cookie contains the email address you registered with and a
user ID number unique to you. Other parts of our site require cookies--if
your browser has cookies disabled, you may not be able to use the full
functionality of the site.
Information We Gather From Our Software
When you install FMS software, the setup program asks for your name,
organization, and serial number. If the program involves online activation
(either during the setup or the first time you run it), that information is
transmitted to our activation server as part of
the approval process. That information is not shared outside FMS.
Most FMS software includes an error log mechanism to assist our technical
support department in solving problems. If an error occurs while running FMS
software, the software writes a text file to the directory where you
installed the software. This text file contains information about the error.
When you contact FMS Technical Support, we may ask for the contents of this
file. The personal information in this file is limited to the name,
organization, and serial number you entered when you installed the program.
The error log mechanism does not send this information to FMS or any other
organization--it simply writes the text file to your computer's hard disk.
For some programs, if an error occurs, non-personally identifiable
information may be transmitted to our online error logger indicating a crash
occurred. The more detailed error log can only be transmitted by you.
If an error occurs with a trial version, the program
may transmit the error information with your email
address to our error logger.
Some FMS software packages include a feature to Check for Updates. This feature
pings our website to determine if there is a newer
version for your software. When you use this feature, the
only information transmitted to FMS is the product name and version number.
No other information is transmitted.
Information We Gather When You Register Software
When you order our product directly from FMS, you are automatically
registered. If you purchase our products from a third party, you can
register your copy online or by contacting us. Registration information is
entered into our customer and support databases.
Sharing Your Information
Disclosures to service your account
We may provide your information to other firms contracted to deliver
services on our behalf. These firms may include, but are not limited to,
organizations involved with shipping, emailing, order fulfillment, printing,
accounting, and banking. These organizations are required to keep FMS
information confidential. Your information may also be disclosed as required
by the government or a court order.
Disclosures to other parties
FMS does not share customer email addresses or purchase history with other
From time to time, FMS may share mailing addresses with other organizations
that provide products or services related to software development. We feel
that most of our customers would benefit from receiving mailings and free
offers from such organizations. Examples include free magazine samples,
related product information, etc. When such sharing occurs, the mailing
addresses are provided through a bonded third party mail house for one time
use. You may opt out of this by requesting your information not be
distributed in this manner.
Your Control of Your Information
You may, at any time, change your personal information. You can do this by
logging in to the My FMS site and changing your profile information,
including discontinuing email newsletters or catalog mailings, or changing
your information. You can also contact us directly.
Questions and Comments?
not hesitate to contact us at
Note: In order to meet the constantly changing needs of our visitors
check this page for the latest information.
Last updated December 9, 2011.